The Frosty Frog Cafe and Creamery is now starting to feel the pain of a PR nightmare brought on by a father who was allegedly told that he was not spending enough money while on visitation.
The Frosty Frog is located at 6205 Hickory Flat Hwy, Canton, GA, and the phone number is (770) 704-9333.
I called into the Frosty Frog phone line and tried to get the other side of the story. The manager stated that the owner does not yet know about the story going public on Facebook, but will be in tomorrow.
A family member of the customer, Mr. Daryl Ray, reported his findings on Facebook after calling the Frosted Frog. SEE the FaceBook feed here: http://facebook.com/raypix813
The text from the initial post, made at around 4pm, is quoted below:
THE RAYS ARE VERY UNHAPPY TODAY; AFTER MONTHS OF HAVING VISITATION WITH FOR LITTLE PARKER AND HIS FATHER AT THE FROSTY FROG, OWNER GLENDA COLES KICKED THEM OUT TODAY. I CALLED HER FOR CLARIFICATION WHY? “WE DO NOT DO THAT KIND OF SERVICE HERE. WE CAN’T HAVE PEOPLE SITTING HERE FOR TWO HOURS WITHOUT BUYING SOMETHING!” BUT, WE DO BUY THINGS THERE, AND AREN’T YOU LIKE A COFFEE SHOP? “WE ARE NOT A COFFEE SHOP! WE ARE A FULL RESTAURANT WHERE YOU ARE SUPPOSED TO BUY FOOD AND LEAVE!” BUT, THE BIG COUCHES, MAGAZINES? DON’T THEY ENCOURAGE YOU TO STAY AWHILE? NO ANSWER FOR THAT! WE ARE RUDE AND TOOK ADVANTAGE OF HER. TURNS OUT, THE MAIN REASON WAS SOMEONE WITH JON HAD THE AUDACITY TO BRING A MCDONALD’S CUP IN.
WE HAVE RECOMMENDED THIS PLACE HIGHLY TO OTHER FOLKS. WE TRY TO BUY LOCAL, AND STAY LOCAL. NEVER AGAIN WILL THE RAY FAMILY DARKEN THE DOORS OF THE FROSTY FROG! AS FOR “CHRISTIAN, GLENDA COLES”, YOU HAVE A BLESSED DAY! DARYL RAY
I wonder what the business owner has to say about the story?
The biggest mistake a business can make is to criticize a paying customer for failing to spend enough, and failing to address a customer complaints in a timely and compassionate manner is yet another case of playing with fire. I hope the owner does the right thing and steps up to the plate to mitigate the emotional pain, or she may lose more customers for not doing “the right thing.”
When I worked in retail, we always apologized to the customer as the customer is the king and queen of business!